Questions, corrections and data protection requests all go to the same address.
Email
privacy@willipayimporttax.co.uk
This site is run by one person, so replies are not instant — but genuine messages do
get read and answered.
What is worth writing about
-
Corrections. If a threshold has changed, a rate looks wrong, or the
estimate did not match what you were actually charged, that feedback is genuinely
valuable. Real bills are the best test of whether the tool is any good.
-
Problems with the site. Something not working on your phone, a
figure that looks nonsensical, a page that will not load.
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Data protection. Any request about your personal data, as described
in the privacy policy.
What we cannot help with
This is an independent website, not HMRC and not a customs broker.
That means we cannot look up your parcel, tell you why a specific charge was applied,
chase a courier, release something held at the border, or give tax advice about your
individual circumstances. Nobody here has access to any of that.
For those, you need:
- Your courier — for handling fees, parcels held pending payment, and delivery problems.
- HMRC — for duty and VAT decisions, and for reclaiming charges on returned goods.
- The UK Trade Tariff — for the exact commodity code and duty rate for a specific product.